The Christmas operating timesTweet
Dear PKU- Metabolic connect family,
It is hard to believe, but the festive season is fast approaching!
Here at Nutricia, we have commenced planning for our festive period coverage.
As this is an extremely busy period for customer orders and the transport network, Nutricia would like to encourage customers to place their orders well in advance to ensure delivery before the Christmas break, and to allow sufficient stock to cover you until early in the New Year.
To ensure orders are delivered prior to the Christmas break, Nutricia recommends that orders are placed before close of business Wednesday 11th December 2019*.
Unfortunately, due to the increased volume of deliveries occurring throughout the national transport system over this time, Nutricia is unable to guarantee that orders placed after Wednesday 11th December will arrive at the specified delivery address before Christmas.
Please note, Nutricia Customer Care will have a change in opening time for following days over the Christmas and New Year period:
Tuesday 24th December 2019 : Closed from 11am AEDT
Wednesday 25th December 2019: Closed
Thursday 26th December 2019 : Closed
Friday 27th December 2019: Closed
Tuesday 31st December 2019: Closed from 11am AEDT
Wednesday 1st January 2020: Closed
At all other times Nutricia Customer Care be operating as usual (9am – 5pm AEDT). Normal ordering and delivery times will recommence from Thursday 2nd January 2020.
Nutricia would like to thank you for your support throughout the year, and we look forward to being able to continue to support you in 2020.
We would like to take this opportunity to wish you a safe and happy festive season!
The Nutricia Team
*If your Dietitian/Healthcare professional normally places orders on your behalf, please refer to their order deadline (as it may differ).
SPECIAL NOTICE FROM NUTRICIA CUSTOMER CARE